Knowledge audit
Review source quality, structure, permissions, and update frequency.
Build assistants that answer from your documents, policies, product data, help center, or internal knowledge base with clear source grounding.
Client problem
Customers and teams ask repeated questions, while the answers live across PDFs, help centers, Notion, websites, CRMs, and internal documents.
Solution
We build retrieval-augmented AI assistants with indexed knowledge, source references, access control, feedback loops, and integration with support or internal workflows.
What is included
Review source quality, structure, permissions, and update frequency.
Prepare documents, pages, records, embeddings, and search indexes.
Prompts, retrieval rules, fallbacks, escalation, and safe answer behavior.
Website widget, internal chat, admin panel, or integration into your product.
Test answer quality, hallucination risk, coverage, and edge cases.
Hosting, monitoring, analytics, and handover for ongoing content updates.
Process
Identify sources, permissions, answer types, and support goals.
Prepare content, retrieval strategy, and source-grounding behavior.
Implement chat interface, integrations, guardrails, and analytics.
Review real questions, tune retrieval, and expand coverage.
Examples
Answer product, billing, onboarding, and policy questions from trusted sources.
Help teams search procedures, documentation, contracts, and operational knowledge.
Search manuals, legal documents, research, specifications, or reports.
Guide users inside a SaaS product with contextual answers and next actions.
Share the type of knowledge base, target users, and required integrations to receive a practical estimate.
Sakhanda Development